1. Refund Policy: We value your satisfaction with our products and services. In the event that you are not entirely satisfied with a purchase made through the Shiv R Prajapati Mutual Fund website, our refund policy is as follows:
(a) Mutual Fund Investments: Mutual fund investments made through our website are subject to the terms and conditions of the specific mutual fund provider. Any refund requests for mutual fund investments must be directed to the respective mutual fund provider’s customer service or support team.
(b) Service Fees: In cases where we charge service fees for specific services or subscriptions, refund requests must be made within 7 days from the date of purchase. Refunds will be processed based on the following conditions: i)If you request a refund within the specified period and have not utilized the service, we will issue a full refund. ii)If you request a refund within the specified period but have partially used the service, the refund amount will be prorated based on the unused portion of the service.
2. Cancellation Policy
(a) Mutual Fund Investments: You have the right to cancel any mutual fund investments made through our website as per the terms and conditions of the specific mutual fund provider. Cancellation requests must be directed to the respective mutual fund provider’s customer service or support team.
(b) Subscription Services: If you have subscribed to any ongoing services or subscriptions through our website, you may cancel your subscription at any time. Cancellation requests can be made by contacting our customer support team. Upon cancellation, you will continue to have access to the subscribed services until the end of the current billing cycle.
3. Processing of Refunds and Cancellations
(a) For mutual fund investments, refunds and cancellations will be processed by the respective mutual fund provider, and their policies will apply.
(b) For service fees and subscription cancellations, refunds will be processed within 7 business days from the date of your request. Refunds will be credited back to the original payment method used for the purchase.
4. Contact Us: If you have any questions or concerns regarding our refund and cancellation policy or need assistance with a refund or cancellation request, please contact us.
By using our website and engaging in transactions with us, you acknowledge and agree to comply with the terms and conditions of this refund and cancellation policy. We reserve the right to modify or update this policy from time to time, and any changes will be posted on this page. Please review this policy periodically to stay informed about our refund and cancellation practices.
